Delivery & Returns Information

We use professional couriers who will handle your delivery with care and attention.

Our courier orders are tracked in transit. We require an email address and mobile number at the time of placing the order, this way the courier will be able to contact the purchaser or recipient before delivery, to inform them of the one-hour delivery slot for their hamper. This will allow the purchaser or recipient to make alternative arrangements if the proposed slot is not convenient.

If you have given us an email address we will send you the tracking number when we ship your hamper so you can track it.

Please use the courier’s website to track progress and contact them in the first instance if there are any issues or further instructions regarding the delivery.

Many of our pre-made hampers are marked as free delivery. Free delivery on these items is offered with DPD next day service.

If you select a weekend date or pre-12 delivery for one of these items, it is offered at an additional cost.

For all UK orders (excl. Highlands and Islands)

How quickly will my order arrive?

Courier Option

We offer a preferred delivery date option on all orders which you can select during checkout. If we have a delivery slot still available, next day delivery is available for orders received by 10am Monday to Thursday.

Orders placed after 10am on Friday will be dispatched on Monday (excluding Bank Holidays when they will be dispatched on Tuesday).  As hampers often contain chilled items they cannot be dispatched on a Friday for Monday delivery as they would be held in a depot over the weekend.

Please note: Orders need to be received by 10am on Fridays for weekend deliveries and next working day Monday Deliveries.

Weekend Saturday Delivery

Weekend Saturday delivery is available Orders need to be placed by 10am on the Friday at the latest. 

For all deliveries, please ensure there is someone available to sign for the hamper or make alternative arrangements for delivery, i.e. to a neighbour.

Can I request a delivery date?

For those special occasions we can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. We will make every effort to ensure your order is delivered on time but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.

Delivery to the Scottish Highlands and the Islands

It takes longer to deliver to the Scottish Highlands, UK Islands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take up to 3 working days. There is also an additional charge for these areas.

We cannot currently deliver overseas including Channel Islands, Isles of Scilly, the Isle of Man and Scottish Islands.

Delivery Instructions

Signatures are no longer required on delivery although the recipient must acknowledge receipt unless the hamper is to be left in a designated place.

If the package cannot be delivered, a card will be left advising the purchaser or recipient to contact the courier.  In the unlikely event that the delivery is delayed due to circumstances beyond our control, we cannot accept responsibility.  Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.

The couriers are responsible for goods in transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.

Alcohol

Please note that some hampers contain alcohol and that alcohol is sold via this site. The minimum age for buying alcohol is 18 and it is illegal to buy alcohol if under this age and  illegal to buy it for those under 18.

RETURNS

You may cancel your order up to 48 hours prior to the dispatch date.  On receipt, if you are not happy with your hamper please contact us to arrange return within 24 hours.  The full value of the hamper will then be refunded on receipt of undamaged and/or in date goods excluding postage & fresh items.

If goods are returned to us via the courier following unsuccessful attempts at delivery and where any delivery instructions have been met no refund will be made.  In these circumstances the customer may request that the goods be resent.  This would incur the standard delivery charge and would not cover any spoilt perishable goods. We will not make any administration charge for dealing with these cases.

Please Note: Free gifts have no refundable value and are subject to availability

Complaints Procedure

We make every effort to ensure a high level of customer care.
However we take complaints very seriously and have strict procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please e-mail or telephone 01208 228700 with the following information:

• Invoice number
• Description of goods (please give as much information as possible)
• The nature of your complaint
• Contact name and telephone number(s) and/or e-mail address

We will endeavour to respond to your complaint within a maximum of 48 hours (excluding weekends and bank holidays) providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed at all times).  All complaints will be kept strictly confidential at all times.